Flash sale on select products from "The Shop" at checkout.

FAQs

Where does Inna Carton deliver?
We’re working hard to ship to the moon and back but at the moment, we’re only shipping across the UAE, Kuwait, Qatar, Bahrain, Saudi Arabia, Oman, Egypt, Jordan and Lebanon. For other countries, please get in touch with us directly and we would be happy to help find the best rate for your specific destination.

How long does it take for me to receive my order?
All UAE orders take up to 2 working days to process including delivery. For Dubai, we aim for same day delivery (except for Fridays) for all orders placed before 5pm, allow up to 5 hours. For the rest of the UAE, same day delivery (except for Fridays) for all orders placed before 2pm, allow up to 6 hours.

On the rare occasion there is a delay from our end, we’ll let you know immediately to make a better alternative arrangement.

Kuwait, Qatar, Bahrain, Saudi Arabia, Oman, Egypt, Jordan and Lebanon orders take up to 5 working days to deliver.

Can I collect my order directly from Inna Carton?
All orders made via our website will only be shipped via our courier. However, if you’re in a jam and need to have it by today (we’ve been there too), call us and well try our best to put it together for you. This means a higher delivery cost (or picked up by you).

What if you need your Inna Carton to be delivered on a specific date?
Sending it for a special occasion? Birthday, Anniversary, etc. If that's the case, please leave a note at check out and let us know your preferred delivery day (excluding Fridays and public holidays) and we'll do our best to make it happen ☺

How do I know if my order has been delivered?
We know you are anxious to receive your gift (we'd be too)! We’ll be sure to send you an email upon arrival!

Special Gift! Is there any receipt shown in the box?
Inna Carton will never include receipts, we will be sure to keep your secret and privacy!

Returns & Exchanges
When purchasing a ready carton or building your own carton, all orders are final. We don't accept returns, exchanges or cancellations. We take great pride in ensuring your gift is delivered in the best condition possible. We only offer returns on items purchased through ""The Shop"" within 7 days of shipping the items. Products must be returned in their packaging and in great condition. All returns will be subjected to a 25 AED return fee, which will be deducted from your refund. We reserve the right to refuse returns that do not meet our standard. If you are not happy with the way your Inna Carton reached, please let us know and we will help you right away.

I have multiple orders, what should I do?
You can shop for as many cartons as you would like, however at the time of checkout, we can only have them delivered to one address. If you need them to be delivered to different addresses we recommend to place each orders separately.

I LOVE your selection of cartons but can’t decide. HELP!
Absolutely! You can either shop from our ready cartons or build your own carton. if you still can’t decide please email us at hello@innacarton.com. We want them to love their gift and we will do anything possible to make that happen.

What are the options for Gift Cartons?
You can either choose from our Ready cartons or build your own gift carton depending on your budget and occasion. Our gifts are packaged in our signature Inna Carton boxes. We offer two box sizes; Mini and Regular. Your order will be packed to perfection based on the items selected. Every carton includes a grosgrain ribbon, matching sticker, Insert, your curation and of course your choice of our greeting card.

Can I customize a Carton?
Absolutely! Use our Build A Carton platform and custom build the perfect gift. Want to make your gift extra special and personalize them to your event? Please send us an email at hello@innacarton.com

How do I custom make my own box?
Our Build-a-Carton platform allows you to choose from our various beautiful gifts – all in one place! The Carton size will depend on the number of products you have selected

Can I buy items without the gift box?
Absolutely! This is why we have created The Shop for you.
What’s the Difference Between "The Shop" and "Ready/Build a Carton?
Ready Carton and Build a Carton is when you’re looking to send someone special the perfect gift. It comes in our signature gift carton folded in tissue paper with the matching sticker and your choice of Gift card. The shop platform is purely your go-to place for some retail cheerful therapy for yourself.

Do you make personalize corporate orders, souvenirs and giveaways?
Personalizing is what we are all about! We’d love to work with you in creating the most thoughtful, personal and useful gift for your clients/guests. We’ll work together to create the perfect gift within your budget. We can also offer to ship your client/guests’ gifts right to you all in one order, or directly to them. Contact us at hello@innacarton.com

Is possible to cancel my order?
All sales are final

Further Question?
We would absolutely love to hear from you:

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